Shipping policy

Shipping Policy

Last updated: 4 September 2025

1. Scope

This Shipping Policy sets out the conditions applicable to the processing, dispatch, and delivery of orders placed through the SweezyWear online store.

By making a purchase on the website, the customer confirms that they have read, understood, and accepted the conditions described in this policy.

2. Order Processing

Once payment has been confirmed, the order will be prepared and processed by SweezyWear.

Orders are processed on business days, excluding weekends, national public holidays, and exceptional periods duly communicated on the website.

During periods of high order volume, promotional campaigns, festive seasons, or circumstances beyond SweezyWear's control, processing times may be delayed.

3. Estimated Delivery Time

The estimated delivery time is 3 to 5 business days following payment confirmation and order processing.

This timeframe is indicative only and may vary depending on the delivery address, product availability, order volume, carrier, or other factors beyond SweezyWear's control.

SweezyWear is not responsible for delays caused by carriers, strikes, public holidays, adverse weather conditions, periods of high demand, or other force majeure events.

4. Delivery Address

The customer is responsible for ensuring that all delivery details provided at the time of purchase are correct and complete.

SweezyWear is not responsible for orders that are undelivered, delayed, or returned due to incorrect, incomplete, or outdated addresses provided by the customer.

If an order is returned to SweezyWear due to an error in the delivery details or the recipient's absence, payment of additional shipping costs may be required for redelivery.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout before the order is completed.

Shipping charges may vary depending on the destination, weight, order volume, or applicable promotional conditions.

SweezyWear may offer free-shipping promotions, including for orders above a specified amount, when indicated on the website.

6. Shipping Methods

Orders will be shipped using the delivery methods available at checkout at the time of purchase.

The choice of carrier or shipping method may depend on the delivery address, order size, or service availability.

7. Order Tracking

Whenever available, the customer will receive order-tracking information by email after dispatch.

The customer should use the information provided to track the delivery with the responsible carrier.

8. Undelivered Orders

If an order cannot be delivered because the recipient is absent, the address is incorrect, the parcel is not collected, or for another reason not attributable to SweezyWear, the order may be returned to sender.

In such cases, SweezyWear will contact the customer to consider a new dispatch. The customer may be responsible for the associated redelivery costs.

9. Personalised Products

Delivery times may be longer for personalised products because these items are made according to the specifications provided by the customer.

Where applicable, the estimated production and shipping time will be stated on the product page or communicated to the customer.

10. Damage in Transit

Upon receiving the order, the customer should check the condition of the packaging.

If the packaging shows visible signs of damage, tampering, or inadequate packing, the customer is advised to report the matter to the carrier and contact SweezyWear at ola@sweezywear.com, attaching photographs of the packaging and products received.

11. Lost Orders

If an order is not delivered within a reasonable period after dispatch, the customer should contact SweezyWear at ola@sweezywear.com, quoting the order number.

SweezyWear will investigate the matter with the carrier and follow up on the request based on the information provided by the party responsible for delivery.