Returns and Refunds Policy

Last updated: 4 September 2025

1. Scope

This Returns and Refunds Policy sets out the conditions applicable to exchanges, returns, and refunds for orders placed through the SweezyWear online store.

By making a purchase on the website, the customer confirms that they have read, understood, and accepted the conditions described in this policy.

2. Right of Withdrawal

Under applicable law, customers have 14 days from the date on which the order is received to exercise their right of withdrawal without giving a reason.

To exercise this right, the customer must contact SweezyWear at ola@sweezywear.com, quoting the order number and identifying the products they wish to return.

3. Return Conditions

Returns may be requested up to 30 days after the delivery date.

For a return to be accepted, products must:

• Be in perfect condition;
• Show no signs of use, washing, alteration, damage, or odours;
• Retain their labels, original packaging, and accessories, where applicable;
• Be returned within the applicable legal period;
• Be suitably packaged for transport.

SweezyWear reserves the right to refuse returns of products that do not meet the conditions set out above.

4. Products Excluded from Return

Except where a defect or error is attributable to SweezyWear, returns will not be accepted for:

• Personalised products or products made to the customer's specifications;
• Used, washed, damaged, or altered products;
• Products without labels, original packaging, or accessories, where applicable;
• Products that cannot be returned after opening or use for hygiene reasons;
• Gift cards that have already been issued.

5. Personalised Products

Personalised products are made according to the information supplied by the customer, including names, text, sizes, colours, and other specifications.

The customer is responsible for checking all information before completing the order.

As these products are made specifically for the customer, personalised products cannot be returned or refunded except where there is a defect or an error attributable to SweezyWear.

6. Exchanges

SweezyWear may accept exchanges of size, colour, or item, subject to stock availability and provided the product is in perfect condition.

To request an exchange, the customer must contact SweezyWear at ola@sweezywear.com, stating the order number, the product to be exchanged, and the reason for the exchange.

The customer may be responsible for the shipping costs associated with an exchange, except where an error or defect is attributable to SweezyWear.

7. Return Costs

Except where a product is defective, there is a shipping error, or another circumstance is attributable to SweezyWear, the customer is responsible for return shipping costs.

Customers are advised to use a registered or tracked shipping method, as SweezyWear is not responsible for products that are lost, damaged, or not delivered during return transit.

8. Defective Products or Incorrect Orders

If a customer receives a defective product or a product different from the one ordered, they should contact SweezyWear at ola@sweezywear.com as soon as possible after receiving the order.

The message should include the order number, a description of the situation, and photographs of the product, packaging, and any identified damage or error.

After reviewing the matter, SweezyWear may replace or exchange the product, issue a voucher, or provide a refund, as applicable.

9. Inspection of Returned Products

After receiving returned products, SweezyWear will inspect them to confirm whether they meet the return conditions set out in this policy.

If the products show signs of use, washing, damage, alteration, missing labels, or any other condition that prevents resale, the return may be refused.

In that case, the customer will be notified by email and may be responsible for the cost of sending the product back to them.

10. Refunds

When a return is accepted, SweezyWear will refund the amount paid for eligible products.

The refund will be made using the same payment method used for the purchase, unless otherwise agreed between SweezyWear and the customer.

Refund processing times may vary depending on the payment method or banking institution.

11. Original Shipping Charges

Except where required by law or in circumstances attributable to SweezyWear, the original shipping charges may be non-refundable.

When a return results from a SweezyWear error or a confirmed defective product, the applicable shipping costs will be assessed and handled in accordance with the law in force.

12. Gift Cards

Gift cards issued by SweezyWear cannot be exchanged for cash and are non-refundable after issue, except where required by law.

13. Order Cancellation

Customers may request cancellation of an order before dispatch by contacting SweezyWear at ola@sweezywear.com.

If an order has already been processed, personalised, produced, or dispatched, cancellation may not be possible.

For personalised products, cancellation may be refused if production has already begun.

14. How to Request a Return or Refund

To request a return, exchange, or refund, the customer must contact SweezyWear at:

Email: ola@sweezywear.com

The request should include:

• Order number;
• Full name used for the purchase;
• Product or products to be returned;
• Reason for the return or exchange;
• Photographs where the request concerns a defect, damage, or order error.

15. Changes to this Policy

SweezyWear reserves the right to amend this Returns and Refunds Policy at any time. Any changes will be published on this page.

Customers are advised to review this policy regularly to remain informed of the conditions in force.

16. Contact Details

For questions concerning returns, exchanges, or refunds, please contact SweezyWear at:

Email: ola@sweezywear.com